Dear Air Blue Representative
Yesterday,
I had to book a flight for my father and myself from Karachi to Lahore
and was very excited to see the low fares on the website. I immediately
reserved my seat bus since then I am having disappointment over
disappointment:
1. I wanted to pay through credit card but was shocked to see that I needed to pay in British Pounds,
which is not only logical for a domestic flight booked locally, but also
makes it expensive due to exchange rate and exchange commission.
2. Alternatively, I took the pain to go to Air Blue kiosk at
Karachi Airport, where the second shock was waiting for me. At the Air
Blue counter also, I was informed that my card will be charged not only
in Pounds but there will be an added 2% charge - no matter if I have Air
Blue co-branded card. This was very disappointing as I have never come
across someone in Pakistan charging in the foreign currency!
Nevertheless, I had to take out cash from the ATM and paid for my ticket
- defeating the whole cause of me going all the way to Air Blue's
airport counter.
3. Another surprise was yet to come when I asked the booking
agent about my Frequent Flyer detail which was not appearing on the
internet reservation. Spelling of my name was also wrong. Unfortunately,
the staff could not rectify this as she told me that they don't have
the rights of doing so. I have traveled through many other airlines and
it appeared that Air Blue staff is least empowered. The staff then
rectified the ticket manually with a stamp and suggested me to contact
the call center. It would be unjust to not mention here that the staff
was courteous and patient.
